Twitter tools I’ve actually tried

So your on twitter and you wonder what about all the gadgets offered by companies that help you twitter. There are many and I have tried a few with varying degrees of success. I offer the following because it’s what I know from personal use. I do not endorse any of them and I have no affiliation with any of them.

TweetLater:(free with paid upgrade available) has a couple of free tools that allow you to automate some of your Twitter tasks. You can schedule a retweet, or a twit for later in the day. You can also vet your new followers with an automated welcome message. It can also look at your new followers and sort them into accept, ignore, block or spam which can be helpful. Twitter booted a bunch of people who were using Tweetlater saying that, that was not the reason why they got booted. Those counts were all reinstated however except for the spammer ones I suspect.

True Twit: (free) This filter sends a message asking that the person on the other end respond and verify they are a real person. This is common in email practices and spam programs and now there is one for twitter. I used it and it was a very good functional tool. However, I did have one person contact twitter and claim that I was spamming her. She did not know of this program apparently and was not able to google it before sending the automated response to twitter. I tried to apologize but then this person also blocked me so maybe she was spam?

Twitter adder: (free trial then paid program) I tried this program and it is a program. It will download and allow you to do a few tasks up to a point when you will have to purchase it to continue. You can use this to bulk add people, or delete them etc. You can add followers of people you already follow, and also delete others that don’t follow you back. While the program worked fine, it seems to detach you from the whole process and part of twitter and adding and following people is being involved I thought? no? How can you engage new followers politely and correctly otherwise?

Tweet deck (free iphone and desktop) I use tweetdeck on my iphone and like the interface and its quick add feature. I also like being able to search columns etc. This is a very good free application. It is available on itunes.

I used the tweetdeck beta on my Mac desktop and while it was very good it caused my Mac pro-book to overheat so I stopped using it. I heard it was API related (not sure hwta that is ) but when I took it off my pro-book problem was solved. I have heard there has since been an update but I am all set thanks.

Seesmic Desktop: ( free desktop MAC) I use this program on my laptop now and love it. In addition to all the twitter functionality you can also post on facebook which is nice also. You just have to remember where you are posting if that matters to you.

Co-tweet: (free) I tried it but found that it is more geared to large companies that have multiple twitter accounts and its more about maintaining presence then just tweeting as a small business owner and Producer. Maybe it’s something to re-investigate when my company is much bigger.

Sites and companies mentioned.

http://www.tweetlater.com/
http://tweetadder.com/
http://tweetdeck.com/beta/
http://cotweet.com/
http://seesmic.com/

Podcamp Boston 4 was a great learning experience


I had the pleasure and Privilege to attend Pod-camp Boston 4 this past weekend. If you have not been to a pod-camp go, go now. The brightest people with some of the best knowledge and idea’s of what’s happening next are there now. For me it was hopeful affirmation that I am doing it right. I also learned more then my find can fully comprehend at this point. I am sure I will have a few more blogs to spill from it as time goes on.

I made some new acquaintances, and I got to know previous acquaintances better. I also led a group of video guys on a presentation about where we thought online video is headed. Our slide share and our video will be posted shortly.

My thanks to the organizers of Pod-camp Boston 4 and all their efforts in making this the great learning experience it was. Take a Bow

Organizers

  • Michelle Wolverton, Lead Organizer
  • Christopher Penn
  • Whitney Hoffman
  • Chris Brogan
  • Steve Sherlock
  • Doug Haslam
  • Guido Stein
  • Lance Gomes
  • Adam Weiss

Listen to your customers or else its not caring Magnified

I placed an order for Company Logo Shirts with Queensboro shirt Company on July 4th. I needed them for the SBANE annual golf tournament. Which was a few weeks later. The process was simple, the email feedback in the process great and I assumed incorrectly that I would get my shirts in plenty of time. They shipped them flat rate on 16th and they missed by a few days. I was bummed because the shirts came out great but I wasn’t happy with the slow shipping and I filled it out on the CS survey.

I get a call today from a followup person at Queensboro Shirts and she asks me questions about my survey. She then explains why their shipping is why it is and offers to give me expedited shipping on my next order. That would be great but what about the order I got? She didn’t really want to address the situation except to say it was what it was. UPS ground is UPS ground. If that’s the answer then why use it?

I said to her that everything up to them sending the shipment the slowest way possible was great. She did say she was sorry but asked if she could be of further help and I said no, because she was not listening to anything I said. She was just going through the motions of collecting feedback because I was probably on her to do list and she was full filling her job description.

If you want your customers feedback, listen to it even if its bad. Going through the motions and not listening is almost worse then not caring. It’s not caring magnified.
I might have bought shirts from Queensboro again before the follow up phone call, now maybe not so much.