|The last cups in the can|
Last week I was scalded by a hot cup of coffee at the drive thru tossed at me (cover off) by the woman I will just call the defendant. This happened at the Dunkin Donuts at Route 135 and Speen Street in Natick, MA. It was almost ironic for I was the foursquare mayor before the dousing.
When I walked in and asked for the manager, the man in blue ( we will call him co-defendant) walked with me and quickly apologized but then went on a rant about how dumb his employees were that the corporate office had not even trained correctly. He also mentioned there had been tons and tons of turnover at his location.
This throwing his people under the bus was amusing, but I was still covered with hot coffee as was the inside of my car. I calmly explained that the woman had not apologized and had just said aught oh no cover. I asked for some paper towels and some windex. The manager raced around for a few minutes until he located the windex. I grabbed napkins because paper towels are for employees only. I then went out to my car to spray the insides down so I could drive to the appointment I would then be late for. I asked the manager to have the owner contact me, and I left smelling of coffee my morning ruined.
The next day I was contacted by Ginger from the Dunkin Donuts Corporate offices. She listened to my report and interjected nicely with the right amount of ohh my gods and sympathetic outrage. Ginger mentioned there were practices and systems in place for this type of situation and that none of their protocols had been followed. When I asked what those were however the question was never answered. This however was the last I have heard from Dunkin donuts.
My situation was not life threatening but what if a child had been scalded, Or perhaps a new born? What then Dunkin Donuts? Would you throw your staff under the bus then or maybe fire everyone and start over? Sweeping up the mess under a rug doesn’t work here. You need real solutions and real safety measures in place.
What do you think Dunkin Donuts should do?