If You are thinking about getting Sprint as your Mobile phone subscriber and you reside west of Boston you may want to think again. I have an ongoing ticket opened when I first got Sprint Service in early 2013. My problem is that when I am home my phone doesn’t work at all. The problem stems from a tower that was been down for almost the same amount of time that I have had Sprint Service. Sprint says they are working on it, they have mentioned opening tickets to various service initiatives but so far nothing but talk has been done to solve the problem.
I took to twitter to see if I could raise some awareness on the issue.
So @sprint when are you going to fix the tower in Metrowest MA? Ticket in 2 weeks ago?
Sprint Care @sprintcare13 Aug
@SkipBensley Near Elm St.? Looks like we’re working hard to get it up and it shouldn’t be much longer at all. Crews out there now. *CDM
Skip Bensley @SkipBensley13 Aug
@sprintcare the thing is you have been working on it since I became a customer, I can’t make calls from home yet.
Sprint Care @SkipBensley Wow, I do see it’s been a while. Let’s get this corrected. Would you mind emailing me? sprintcares@sprint.com *CDM
Skip Bensley @SkipBensley13 Aug
@sprintcare what and take this conversation off line, when I do that nobody gets back to me. I like you attentiveness.
Sprint Care @SkipBensley We can get your account info via email. Let me know once it is sent, and tell me the subject line. I’ll find it. *PJL
@sprintcare really so the 21 people you are already follow are what the CEO and other Sprint company stuff.
Sprint Care @sprintcare13 Aug
@SkipBensley I understand. My user profile does not have access. It’s handled on a corporate level. Please let me know once it is sent. *PJL
In reply to Sprint Care
@sprintcare email sent…
Sprint Care @sprintcare13 Aug
@SkipBensley Thank you for that. What was the subject line? I’ll make sure we got it. Also please allow up to 48hrs for a response. *PJL
@sprintcare Something deviously clever. “my email” ….
Sprint Care @sprintcare13 Aug
@SkipBensley Thanks for reaching out to sprintcares, please allow 24-48 hours to receive a response. We want to get this resolved. *JET
There was no reply to my email, nothing at all which prompted another tweet several hours later.
Skip Bensley @SkipBensley13 Aug
Can anyone out there help @sprintcare find my email address… lol It would be funny but its not, no not so much.
In reply to Skip Bensley
I have been using a very good $10.00 per month app for iphone called Line 2 ( http://www.line2.com/home/) to make wifi calls from home. It solves the problem that Sprint has created here in Metrowest, MA. A problem that tells me that Sprint really doesn’t care, and really doesn’t mind not doing well in my neck of the woods.
If more people actually used Sprint maybe there would be more attention to this issue but I suspect they would have to provide reliable service first…
Sprint always wants to know how they are doing, they are not doing well in Metrowest, MA.
The Bensleygram 